HR That Heals: The Future of Human Care at Workplace | Mercedes Sullivan

About This Video

What if the future of work wasn’t just about efficiency — but empathy? In this inspiring episode of the Digital Legacy Podcast, host Niki Weiss speaks with Mercedes Sullivan — End-of-Life Doula, Cultural Strategist, and HR Leader — about reimagining Human Resources as a force for healing, not just hiring.

Mercedes shares how her personal experience with loss reshaped her understanding of workplace compassion and why every organization must prepare to support employees through life’s most human moments — grief, caregiving, and change. Together, she and Niki explore how empathy, technology, and culture can work hand in hand to build organizations that truly care.

You’ll discover:

• How grief and caregiving show up in the modern workplace
  
  

• Why HR must evolve from administration to human care
  
  

• Practical ways to support employees through loss and transition
  
  

• The role of technology and AI in creating compassionate systems
  
  

• How empathy and culture drive trust, engagement, and retention
  
  

This conversation is a must-listen for HR professionals, leaders, and anyone passionate about bringing more heart into the workplace. Because the future of work isn’t just digital — it’s deeply human.